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Health and hygiene protocols
Protocols in our facilities
All facilities are disinfected with ozone daily
You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
Protective screens in customer service areas
The lifts can only be used by one person at a time or at most by 2 people who share the same room
Room keys will be disinfected before handing them over
Online check-in
Rugs have been removed from all rooms
Towels and bed linen are washed at high temperature
Sanitiser, gloves and masks available to all guests
TV remote control and telephone are sterilised daily in all rooms
Remote controls are wrapped in plastic that will be changed regularly
Open or foot-operated waste bins lined with a bag
Vent filters are cleaned regularly

Protocols for Pools
Disinfect hammocks after every use
Hammocks must be 1.5 metres apart
Designate a staff member to manage the hammocks

Protocols for guests
Wearing masks is compulsory
They will find hand sanitiser in the common areas
Insofar as possible, payments should be done by credit card
POS systems will be disinfected regularly
Only clients with advance booking will be attended
Temperature checks at the entrance to our facilities

Protocols for our employees
All members of staff know the new health and safety measures
Our staff will wear masks at all times
The staff will have their temperature taken daily
Staff uniforms are washed and disinfected daily
Co-workers must stay at least 1.5 metres apart
Daily control of the state of health of all employees
Reception staff will disinfect the counter every time they finish attending a client

Catering protocols
Orders will be served following all safety measures
The number of people will be controlled to avoid overcrowding
Menus will be removed from dining area
Menus will be displayed through the QR code to avoid unnecessary contacts